How to View Email Headers in Outlook and Roundcube
Copy the full email header to help support investigate a delivery problem.
1
FIND THE MESSAGE
Open the affected email
- Choose the message you want support to investigate.
- Use the instructions below for your email app.
2
COPY THE DETAILS
Copy the full header
- Select and copy all header text.
- Avoid a cropped screenshot that leaves out lines.
3
CONTACT SUPPORT
Send it privately
- Paste the header into your support ticket.
- Include the affected address and a short description of the problem.
Share Headers Privately
Headers may contain private email addresses and routing details. Share them with support, not in a public post. Menu names vary by version.
Outlook vs Roundcube
Find the header in your email app.
Outlook
- Classic Outlook for Windows: double-click the message, then File → Properties → Internet headers.
- Outlook on the web: open the three-dot menu → View → View message details.
Roundcube
- Open the message.
- Select More or the three-dot menu → Show Source or Show Headers.
Need help? Contact iCoreHosting Support →